Reporting a Bug

before submitting new tickets:

• Verify what version of Karamelo you are using, if you are using an older version try updating to the latest release.
• Check the timeline to see if your bug has already been fixed in the trunk of our SVN repository.
• Check our ticket tracker to see if your bug has already been reported.
• Check the mailing list archives, to see if someone has already solved your problem.

How to report a bug

There are a small number of people who actually develop Karamelo. In between documentation, planning, answering questions, developing features for new releases, and sometimes pretending that they have lives outside of Karamelo ;-), bugs tend to be last on a very long todo list for them.

What does this mean for you, an aspiring bug reporter? In order to catch the eye of one of these few volunteers, you'll need to take to heart a few tips on how to report a bug so that they can and will help you.

Please note the word volunteer, the people who are going to help you with a bug are volunteers. Not only are you not paying them to help you, but nobody else is either. So, be nice to them.